Privacy Policy

JQKClub ("we", "us", "our") operates the online casino and sports betting platform accessible at jqkclub.cam. We provide gaming and wagering services to eligible players across Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions of the country.

This Privacy Policy ("Policy") explains in detail how JQKClub collects, processes, stores, and protects your personal information when you interact with our platform, register an account, make deposits or withdrawals, use our customer support services, or otherwise engage with any aspect of jqkclub.

We are committed to handling your personal data responsibly, lawfully, and with full transparency. By accessing or using the JQKClub platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. This Policy should be read alongside our Terms & Conditions.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information that identifies or can be used to identify a natural person, directly or indirectly. This includes your name, email address, identification number, IP address, payment details, and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, transmission, disclosure, or deletion.
• "Data Controller" — JQKClub, being the entity that determines the purposes and means by which personal data is processed.
• "Data Processor" — Any third-party service provider that processes personal data on behalf of JQKClub pursuant to a data processing agreement.
• "User" / "You" — Any natural person who registers an account with JQKClub or accesses the platform in any capacity.
• "KYC Data" — Identity and address verification documentation submitted by a User in compliance with our Know Your Customer obligations, including copies of government-issued identification and proof of address.
• "Cookie" — A small text file placed on your device by the JQKClub platform for the purposes described in Section 9 of this Policy.
• "Sensitive Personal Data" — A sub-category of personal data requiring heightened protection, including financial account details, identity document numbers, and biometric data where applicable.

JQKClub collects personal data from you through several channels, including account registration, KYC verification, financial transactions, platform usage, and communications with our support team. The categories of data we collect are summarised below:

JQKClub processes your personal data only for the purposes outlined below and only to the extent necessary to fulfil those purposes:

• Account Management: To create, maintain, and administer your JQKClub account, including processing your registration, managing your profile, and enforcing account security measures;
• Identity Verification (KYC): To verify your identity and age in compliance with our anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling obligations. This is a legal requirement and cannot be opted out of;
• Payment Processing: To process your deposits via Malaysian payment methods (including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX) and to facilitate withdrawals to your nominated accounts;
• Service Delivery: To provide access to our casino games, sportsbook (including EPL, Liga Super Malaysia, and UFC markets), live casino tables, and all other platform features;
• Responsible Gambling Compliance: To monitor betting patterns and account activity to identify indicators of problem gambling and to enforce deposit limits, session limits, and self-exclusion requests where applicable;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity unauthorised account access, money laundering, and other prohibited conduct;
• Customer Support: To respond to your support enquiries, resolve disputes, and improve the quality of our service;
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from competent regulatory authorities;
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates by email. You may withdraw consent at any time.

JQKClub processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and JQKClub — including account creation, game access, and payment processing — is carried out on the basis that it is necessary for the performance of that contract;
• Legal Obligation: Processing required to comply with applicable law — including KYC verification, AML reporting, and data retention obligations — is carried out on the basis of our legal obligations;
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, including fraud prevention, platform security, customer support improvement, and responsible gambling monitoring, provided that such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for marketing communications and optional analytics cookies is carried out on the basis of your prior explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

JQKClub does not sell, rent, or lease your personal data to any third party. We may, however, share your data with the following categories of recipients strictly as required and subject to appropriate data protection safeguards:

• Payment Processors: We share transaction-relevant data with Malaysian payment service providers — including but not limited to Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — solely for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: We engage accredited KYC and AML compliance service providers who process your identity documents on our behalf under strict data processing agreements;
• Technology Service Providers: Certain technical infrastructure services, including cloud hosting, analytics, and cybersecurity tools, may involve processors handling personal data on our behalf. All such processors are bound by contractual obligations at least as stringent as this Policy;
• Game Providers: Where required for the delivery of specific live casino or slot games, limited technical identifiers (not your full personal profile) may be shared with game software providers;
• Regulatory Authorities: We may disclose personal data to government agencies, law enforcement bodies, or financial intelligence units where required to do so by applicable law, court order, or regulatory directive;
• Responsible Gambling Bodies: In exceptional circumstances and where required by applicable regulation, we may share limited account data with licensed responsible gambling organisations or self-exclusion registries.

JQKClub takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction, including:

• Transport Layer Security (TLS): All data transmitted between your device and jqkclub.cam is protected using TLS 1.2 or higher (256-bit encryption);
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted when stored on our servers;
• Access Controls: Access to personal data is restricted to authorised employees and contractors on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Multi-Factor Authentication: Internal systems containing personal data are protected by multi-factor authentication and role-based access controls;
• Regular Security Audits: Our infrastructure undergoes regular penetration testing and security audits conducted by independent cybersecurity specialists;
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users as soon as practicable and in accordance with applicable legal requirements.

JQKClub retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations;
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable AML/CTF regulation;
• Transaction Records: Deposit, withdrawal, and betting records retained for a minimum of five (5) years in compliance with financial record-keeping requirements;
• Customer Support Records: Live chat transcripts and email correspondence retained for three (3) years from the date of the interaction;
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted within 30 days;
• Technical Logs: Server access logs and IP address records retained for twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be linked to any identifiable individual. Where data must be retained for legal reasons, it will be restricted from use for any other purpose during the retention period.

JQKClub uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and analyse usage patterns. The table below summarises the categories of cookies we use: